posted this on January 13, 2012 11:21 AM
We have added a new feature request forum to encourage discussion and engagement between Engine Yard and our Customers about how to improve our platform. We appreciate any input.
To add a feature request, please visit our Feature Request forum.
Note: Any feature requests that were suggested below are being moved to the Feature Request forum.
Please please please add a way to control who can do what on the dashboard. As a company admin, I might not want to allow all the users to gain access to the system or to restart them, but i might want them to have access to NewRelic.
Can you add a simple drop down in the Edit Configuration to configure how many App releases to keep. Right now it is set to 3, and there is no way to change this! Sometimes we deploy multiple times a day and want to keep more releases around in case we need to revert.
Please can we have an easier way to login to NewRelic account without going through EngineYard's cloud dashboard?
The ticketing system has a significant flaw in its usability. The last response date on a ticket is not show on the ticket overview page, i.e. https://support.cloud.engineyard.com/requests
The result is that one admin user sees a ticket status update, clicks it & views, then moves on. Another admin user goes to the page and see no status updates to the ticket. Very frustrating when they leads to ticket updates being missed. A simple last-response-date would create a solution to this problem. It is not pragmatic to ask organizations to restrict ticket viewing to a single person, no require that internal emails be sent every time someone views a ticket.
Can that last-response-date be implemented, or it that the job of ZenDesk?
We have opened a Feature Request topic for each of you who have posted responses to this announcement. This announcement has been closed for comments, as it's purpose was to announce that the forum exists.
You had some great ideas and we wanted to make sure that feature request topics were created for discussion on these ideas. You will find your feature request topic listed below:
Karim Helal - https://support.cloud.engineyard.com/entries/21104308-add-controls-...
Aloke Nath - https://support.cloud.engineyard.com/entries/21104303-increase-numb...
Constantine Nicolaou - https://support.cloud.engineyard.com/entries/21098737-additional-lo...
Fynanz - https://support.cloud.engineyard.com/entries/21085256-improve-ticke...
Thank you for your enhancement ideas! Your feedback is incredibly important to us.
- Jamie Bleichner
Support Ticket System by Zendesk