Knowledge Base/News and Notes/Help Desk Basics

Viewing your support tickets

Jamie Miller
posted this on March 06, 2012 09:30 PM

By default, all members of an organization have access to all of that organization's support tickets. There are two ticket tabs in the menu bar along the top:

View your own tickets

To view the tickets that you have filed, click Check Your Existing Requests tab along the top.

Here you can see only the tickets that you have filed:

The default view is open requests. If you want to view your non-open tickets, select View Your Recently Solved and Closed Requests in the gray navigation menu on the right.

View your organization's tickets

To view the tickets that have been filed by other members of your organization, click on the Organization tab (to the right of Check Your Existing Requests) along the top. In this example, the organization's name is "Fort Awesome."

Here you can see open tickets filed by all members of your organization:

View solved and closed tickets

The default view is open requests. If you want to view non-open tickets, select View Solved and Closed Requests in the gray navigation menu on the right.

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View tickets by user

You can also view tickets by user; select the user's name in the gray navigation menu on the right.

Receive automatic ticket update notifications

If you want to be notified on all new tickets or ticket updates for your organization, and not just the tickets that you file yourself, you can subscribe to your organization's tickets.

To learn more about subscribing to your organization's tickets see Keep track of your organization's support tickets.


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