Knowledge Base/Engine Yard Early Access/Early Access

Do You Have Ideas, Questions, or Suggestions for Early Access Features?

Keri Meredith
posted this on November 6, 2012, 1:31 PM

Get help or provide feedback

If you have any issues or questions about Early Access features, use the Early Access Feature Feedback forum.

We want to hear from you!

If you have feedback or questions about this page, add a comment below. If you need help, submit a ticket with Engine Yard Support.



User photo
Pierre Lasante

Hi I've got this message when I tried to stop my app.



Something went wrong.

Go back to the previous page or contact us about this problem


Request ID: 2fc8786f9964010d3acea4646105f052

ZeroDivisionError: divided by 0


app/models/account_trial.rb:160:in `/'
app/models/account_trial.rb:160:in `estimated_remaining_trial_hours'
app/models/account.rb:352:in `estimated_remaining_trial_hours'
app/views/layouts/_trial_countdown.html.haml:5:in `_app_views_layouts__trial_countdown_html_haml__2153872932116117111_72927980'
app/views/layouts/application.html.haml:52:in `_app_views_layouts_application_html_haml___654751856946328501_74831860'
app/controllers/environments_controller.rb:111:in `block (2 levels) in show'
app/controllers/environments_controller.rb:103:in `show'
app/controllers/application_controller.rb:30:in `block in <class:ApplicationController>'
lib/merb_ext.rb:13:in `call'


December 15, 2012, 11:59 AM
User photo
Josh Hamilton
Engine Yard Inc.

Thanks Pierre - I've created a ticket for our Engineers to correct this. I'll update you as soon as we fix it.

December 16, 2012, 8:57 AM
User photo
Sal Cardello
Engine Yard Inc.

Hi Pierre,  I apologize for this, we have recently made some modifications to our trial.  I appreciate your letting us know about this issue and will work with the team to resolve this ASAP.

Thank you again about your problem



December 16, 2012, 10:23 AM
User photo
Josh Hamilton
Engine Yard Inc.

Hi Pierre, 

We released a fix for this problem. You should be able to use the Trial successfully now. Thanks again for reporting this!


December 17, 2012, 2:39 PM