Knowledge Base/News and Notes/Announcements

Announcement: File tickets from Engine Yard Cloud Dashboard

Jamie Miller
posted this on May 3, 2013, 8:03 AM

We are happy to announce that Engine Yard Cloud customers can now file tickets directly from the Engine Yard Cloud dashboard. 

By clicking on the "File a Ticket" link,  in the right-hand corner, a ticket submission screen will now pop up. 

Screen_Shot_2013-05-01_at_9.23.15_AM.png

You will be able to file your ticket here, and then continue back to your dashboard, without having to navigate to the ticketing system directly. 

Screen_Shot_2013-05-01_at_9.24.21_AM.png

Upon completion of the form, you will receive an email confirmation with your ticket link.  

Note: Don't forget to search our documentation, too! Your question may already have an answer. 

 

Comments

User photo
Yoomee Developers
vinspired

On my my macbook pro retina 13" the submit button is not visible on the screen, unless you go to presentation mode.

It makes it a little difficult to file a ticket

October 30, 2014, 5:12 AM
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Jamie Miller
Engine Yard Inc.

Hi there, 

I apologize for this inconvenience. We have our Engineers looking into this issue currently! 

I will update you when this has been completed. 

Thank you, 

Jamie

October 30, 2014, 5:23 PM
User photo
Jamie Miller
Engine Yard Inc.

Hi there, 

Our Engineers have fixed this issue. Thank you for your patience while we got this straightened out. 

Jamie

November 11, 2014, 11:27 AM