Announcement: File tickets from Engine Yard Cloud Dashboard

Updated:

We are happy to announce that Engine Yard Cloud customers can now file tickets directly from the Engine Yard Cloud dashboard. 

By clicking on the "File a Ticket" link,  in the right-hand corner, a ticket submission screen will now pop up. 

Screen_Shot_2013-05-01_at_9.23.15_AM.png

You will be able to file your ticket here, and then continue back to your dashboard, without having to navigate to the ticketing system directly. 

Screen_Shot_2013-05-01_at_9.24.21_AM.png

Upon completion of the form, you will receive an email confirmation with your ticket link.  

Note: Don't forget to search our documentation, too! Your question may already have an answer. 

Was this article helpful?
2 out of 2 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Yoomee Developers

    On my my macbook pro retina 13" the submit button is not visible on the screen, unless you go to presentation mode.

    It makes it a little difficult to file a ticket

  • Avatar
    Jamie Miller

    Hi there, 

    I apologize for this inconvenience. We have our Engineers looking into this issue currently! 

    I will update you when this has been completed. 

    Thank you, 

    Jamie

  • Avatar
    Jamie Miller

    Hi there, 

    Our Engineers have fixed this issue. Thank you for your patience while we got this straightened out. 

    Jamie

  • Avatar
    Andrew Jenkins

    One minor problem I noticed. I am not the account owner, although I am responsible for the majority of interaction with Enginyard's ticket system for our environments. I tried using the dashboard ticket submission a week or so ago and discovered that as a result of submitting a ticket from the dashboard, it was assigned as having been produced by the account owner, not me. As a result, I was unable to reference that ticket once submitted, since it vanished from my view (even as "cc'd contributor" or whatever my correct status is)

    thanks,

    Andrew