By default, all members of an organization have access to all of that organization's support tickets. There are two ticket tabs in the menu bar along the top:
- Check Your Existing Requests - displays the individual user's tickets. See View your own tickets.
- Name of Company - includes the entire organization's tickets. See View your organization's tickets.
View your own tickets
To view the tickets that you have filed, click Check Your Existing Requests tab along the top.
Here you can see only the tickets that you have filed:
The default view is open requests. If you want to view your non-open tickets, select View Your Recently Solved and Closed Requests in the gray navigation menu on the right.
View your organization's tickets
To view the tickets that have been filed by other members of your organization, click on the Organization tab (to the right of Check Your Existing Requests) along the top. In this example, the organization's name is "Fort Awesome."
Here you can see open tickets filed by all members of your organization:
View solved and closed tickets
The default view is open requests. If you want to view non-open tickets, select View Solved and Closed Requests in the gray navigation menu on the right.
View tickets by user
You can also view tickets by user; select the user's name in the gray navigation menu on the right.
If you have feedback or questions about this page, add a comment below. If you need help, submit a ticket with Engine Yard Support.