My credit card expired or was declined and the payment failed. How do I fix it to prevent my account from being suspended?

If your credit card is expired or has declined and you would like to update the payment information, you could do so by logging-in at https://cloud.engineyard.com/ (with the Account Owner email) and select from the account menu:

Account —> Account Settings —> Payment Information

If your credit card has declined and you believe this is an error, you could reach out to billing@engineyard.com to help troubleshoot the issue.