Jamie Miller Feb 25 • News and Notes / Announcements
Jamie Miller Jan 10 • News and Notes / Announcements
To keep you informed about any issues that affect the Engine Yard Cloud Platform, we are introducing a new Platform Status Page.
The Platform Status page will provide real time updates so you are aware of what is going on as an incident unfolds. It will display details of the event and whether Engine Yard Cloud is operational, experiencing degraded performance, or a partial outage or major outage.
We understand that many of our customers are dependant on Github’s services as well, so it will automatically update you on any changes in its status.
You can subscribe to receive notifications whenever Engine Yard creates or updates an incident via email, SMS, Twitter, Atom or RSS. You may also notice that the status is now displayed in our helpdesk system.
Previously, we have alerted you to any incidents via our Known Issues forum within our helpdesk. We will continue to update this forum with a link to the current issue.
By moving the incident response to this Status Page, all Engine Yard Cloud Platform information will be in one place. Subscribe today!
Keri Meredith November 06, 2012 • 4 • Engine Yard Early Access / Early Access
Jamie Miller May 10, 2012 • 2 • News and Notes / Help Desk Basics
Do you want to know when new features are planned or when new release notes are published? Do you want to try out the latest Rails? Are you interested in learning how to customize your environment with Chef? Do you participate in our Community forum discussions?
If so, you should subscribe to our forums! By subscribing to the forums, you receive an email each time a new topic is created or an update has been made to an existing topic. (This feature works just like the "Subscribe" feature for ticket updates.)
You can subscribe in two ways:
Now it is extremely easy to be aware of all updates — in real time.
Click on the icon.
You will begin to receive email notifications for forum activity effective immediately.
If you would like to subscribe to a forum or topic via RSS feed, it is simply the forum url with .rss appended to it.
For instance, if you would like to subscribe to the Known Issues forum, you would just subscribe to: https://support.cloud.engineyard.com/forums/20588383.rss
If you have feedback or questions about this page, add a comment below. If you need help, submit a ticket with Engine Yard Support.